Privacy Policy

Please read the following to learn more about our Privacy Policy.

By using or accessing, by interacting with us, submitting information to us, or by your continued engagement with us in any manner you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to us as well as our respective agents (collectively referred to herein as “Diligent Risk Solutions Pte. Ltd or Diligent) that we will collect, use, and share your information. We may also collect, use, or disclose Personal Data if it is required or authorized under applicable laws.

Personal Data Collection

Some of the examples of Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to fulfil your requests and/or applications.

Generally, we collect Personal Data in the following ways ( including but not limited to) – in forms filled out by individuals, face-to-face meetings, email messages, telephone conversations, through our website (including tracking cookies, IP addresses etc), when Personal Data is provided by third parties or when you submit your Personal Data to us for any other reasons. If you contact us, we may keep a record of that contact.

We collect Personal Data from clients, customers, business contacts, employees, partners, affiliates, contractors, and other individuals. We collect this Personal Data when it is necessary for business purposes or to meet the purposes for which you have submitted the information.

If you provide us with any Personal Data relating to a third party (e.g., information of your dependent, spouse, children and/or parents), by submitting such information to us, you represent to us that you have obtained the consent of that third party to you providing us with their Personal Data for the respective purposes.

Please note that we do not knowingly collect data relating to children.

Purpose of Collection, Use and Disclosure of Personal Data

We collect, use, and disclose Personal Data for the following purposes:

to provide our services;
to respond to or process your queries, requests, complaints, or instructions;
to maintain contact with clients and other third-parties/ business partners/ service providers and to keep them informed of the services we offer, industry developments, service offerings, seminars, and other events we are holding, that may be of interest to them;
to respond to the individual’s request or for the purposes for which it was provided to us as stated at the time of the collection;
for the purposes of administration, reporting, management of business etc;
maintaining security of any premises occupied, operated, or otherwise used by Diligent (including but not limited to CCTV surveillance);
for purposes related to the employment of our personnel and providing internal services to our personnel;
for all other purposes related to our business;
where there is a legal or regulatory requirement to do so.

If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text, fax, email, or other means) with information about our products and services (including discounts and special offers).

Disclosure of Personal Data

Your Personal Data will always be kept confidential. However, in order to provide you with effective and continuous products and services, and for the purposes listed above (where applicable), your Personal Data may be disclosed to the following parties including but not limited to-

affiliates or related companies of Diligent;
to companies and individuals we employ to perform business functions and services on our behalf, including but not limited to contractors, third-parties, vendors, background screening and verification services, data storage facilities, cloud hosting services, data analysts, legal, accounting, audit, and other professional services;
to relevant government regulators, statutory boards or authorities or law enforcement agencies, to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority government agencies and regulatory agencies etc;
any business partners, other financial institutions, and their respective service providers;
to any other party to whom you authorize us to disclose your Personal Data to.

Security and Confidentiality of Personal Data

Please note that we have employed all physical, technical, and organizational measures needed to safeguard Personal Data. We will use all our best efforts to protect the Personal Data in our possession or under our control and to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Website

Please note that while we may provide a number of links to third-party websites, we do not assume any responsibility for the information practices of these third-party websites that you are able to access through these links and our privacy practices no longer apply. We would encourage you to review each website’s privacy policy before disclosing any data.

Retention of Personal Data

Personal Data will be retained for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory, and internal requirements.

Transferring your Personal Data outside of Singapore

We may share some of your Personal Data with our group companies/ affiliates/ business partners/ service providers, within or outside Singapore, who may use and process your Personal Data for similar purposes as described in this Privacy Notice and we will take steps to ensure that your Personal Data is adequately protected, secure, kept confidential and that we have a lawful basis for the transfer.

Changes to Privacy Policy

Please note that we will be making changes to this Privacy Policy from time to time to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements.

Governing Law

This Privacy Policy will be governed according to Singapore law.

Contacting Us for Queries, Withdrawal of consent or Correction of Records.

Please contact us at privacy@diligentkyc.com

If you have any questions regarding this Privacy Policy; or
would like to withdraw your consent to the use of your Personal Data as set out in this Privacy Policy. Please note that if you withdraw your consent, we may not be able to provide certain services to you and will advise you if this is the case at the time you withdraw your consent; or
would like to obtain access and make corrections to the Personal Data records.

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DILIGENT

PRIVACY POLICY